Terms and Conditions

The terms and conditions provided on this page are general. The actual terms and conditions are fully specified in the individual service tariffs, based on the regulating jurisdiction where each service is offered. These tariffs are available, at no charge, for viewing from this Web site. Some of these tariffs are also available from the state regulatory commissions, the Federal Communications Commission, and other organizations. These other sources usually charge a fee for a copy of a tariff.

The general terms and conditions are:

1. Services are available 24-hours a day, everyday, and may be used for any lawful purpose for which the service is technically suited.
2. The same services and discounts are offered to all customers.
3. Service is offered subject to availability and regulatory approval. Service is not available where intraLATA and interLATA presubscription is not available.
4. Customers are required to have a valid address and payment account. The address may be an Electronic Mail (E-Mail) address and postal street address or postal street address. The payment account may be a Visa or MasterCard credit or debit card, Discover Card, American Express card, a checking or savings account with a financial institution supporting Automated Clearinghouse (ACH) services. Charges may apply for sending the monthly billing advice and for collecting payment.
5. All written communications is via E-Mail message or letter delivered by USPS. AVCInc will acknowledge our customer requests within one business day and will act upon these requests within five business days. Customers must acknowledge AVCInc requests within five business days.
6. The minimum period for which services are provided and for which rates and charges are applicable is one month.
7. AVCInc does not require deposits or advance payments from customers in good credit standing. However, AVCInc reserves the right to examine the credit record of customers and to require up to two months of advance payment or deposit for service.
8. Customers are responsible for maintaining their accounts with current information, including valid payment account information, E-Mail address, and postal address.
9. Customers are responsible for payment of all charges for services furnished to the customer by AVCInc and all applicable taxes on these charges. Rejected payment debits will incur a $25.00 charge for each reject. Payment is due within 7-days after a credit/debit card or ACH debit rejection and within 14-days for a paper check payment. After 7-days late, any volume and referral discounts are forfeited. After 14-days the charges are subject to a 1.5% late payment charge. For balances unpaid after 30-days, see Collection Process.
10. AVCInc may terminate service: 1) for an unpaid balance 30-days overdue, 2) for no service usage for 60-days, 3) for an expired credit/debit card, 4) for any violation of law, or, 5) as ordered by any governmental authority having jurisdiction.
11. AVCInc will not bill for unanswered calls and will reasonably issue a credit for calls reported as uncompleted. Credits will not be allowed for misdialed numbers. Credit will reasonably be allowed for: 1) dialed wrong numbers given by Directory Assistance service, 2) calls which the customer claims to have no knowledge of making, 3) calls which the customer claims that the quality prevented two-way voice communications. All claims must be made within one-year from when the charge was incurred. Credit allowances for service interruptions will be applied by prorating the monthly service charges.
12. AVCInc will not disclose any customer information except as necessary to determine credit worthiness and as requested by a regulatory agency or court order.